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Big Top Casino

A gaming site which juggles slots, casino. & bingo

Players from United States not accepted

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  • Strong and unique circus theme which helps to add some character to the site.
  • Choice of slot games, casino games and bingo games including free bingo for real money players.
  • All deposit funds are distributed as Bonus Bucks which are tricky to turn into real cash.
  • Players can only scroll through slot games one at a time which is very time consuming.

Big Top Casino Review

Big Top Casino keeps things retro with an old school circus theme, but that doesn’t mean the team here are clowning around. The online casino was first introduced in 2015 and is still going strong. You can be sure there’s no funny business behind the scenes too, as the casino is fully licensed by the UK Gambling Commission.

Despite the name, the emphasis here isn’t only on casino games. The first thing on the list of games is bingo, which sits alongside sections for ‘Slots’ and ‘Casino’. In many cases, casinos which try to utilised multiple formats like bingo, poker and sportsbooks run the risk of trying to do too much.

Can Big Top Casino deliver on all fronts, or do they fall short on the big finale?

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Misleading Welcome Bonus

Players may be a little confused on arrival, as the casino often promotes multiple welcome bonuses simultaneously. The good news is that you won’t have to choose between them, as newbies can enjoy all welcome offers once they make a qualifying deposit.

However, there’s bad news as well. Players should be very cautious when taking up these bonuses as they are somewhat misleading. Read through the terms and you’ll notice all of the usual stipulations, like players needing to be 18 or over to play, but you’ll also be taken aback by the fact that there are no wagering requirements on any bonuses. Sound too good to be true? It is.

Bonus funds here are delivered as Bonus Bucks, or BBs. BBs are ‘purely for play purposes only and cannot be withdrawn at any time’. This means that you will not be able to convert your winnings into withdrawable cash straight away. Instead, real money players can only turn BBs into cash at a conversion rate as part of the casino’s ‘Your Rewards’ plan.

For new players, this means BBs cannot be converted at all. As you move up the rankings to Bronze, Silver and Gold you’ll be able to trade them in, but at a very unimpressive ratio of BB: real money. For instance, Gold players can trade 100BBs for one unit of real money cash.

This is not the kind of welcome bonus most players will be expecting, and does not offer any real value. 

Terms and conditions apply, 18+. 

Bonus Bucks and Competitions

If you’re struggling to find the promotions at Big Top Casino, you might be confused by the fact that they don’t have a ‘Promotions’ or ‘Offers’ section. But they do exist. They’re listed under the ‘What’s On’ page, which you can find in the top menu.

There are usually a handful of different promotions running at any given time, ranging from free bingo games to deposit bonuses. Be careful, though. All bonus funds are subject to the same restrictive terms as the welcome bonus. This means you’ll rack up BBs but will struggle to convert them to any meaningful amount of real money.

There are fairly regular competitions here too. These offer cash prizes stretching into four-figure territory. If you’re looking for added value, these are a much more sensible choice than anything that rewards BBs. But many customers may be put off of the promotions here entirely due to the Bonus Bucks fiasco. 

One Game at a Time

Things at Big Top Casino are original if nothing else, and this carried right through to the games collection. Not only do the games from some less common developers like LeapFrog Gaming, but they’re also displayed in a very unusual manner.

Click on the ‘Games’ tab and you’ll be shown just one slot game. This includes a large image of what the in-game action looks like, complete with reel symbols and the number of paylines, plus some useful information to the right. You’ll find game types like 5-reel slot games plus the minimum and maximum bet, special bonus features like free spins, and whether or not there’s a progressive jackpot up for grabs. There’s also a link to the full games rules, which is something that’s often overlooked.

Whilst this is very informative and helpful, it means that only one slot can be displayed at a time. Scrolling through different games can therefore be time-consuming and cumbersome. It’s rare to see a casino that delivers games in such an unusual way. Whether this is a good or bad thing will depend on personal preference.

In terms of the games themselves, there are some high-quality titles here. From 3 Dragons and Cash Fiesta to Lady of Destiny and Incan Beauty, there’s plenty to keep players entertained – provided they don’t become frustrated with the user interface. 

Play on Mobile

Most online casinos created this side of 2010 have a solid mobile product as it’s become the go-to way to play for many players. But at Big Top Casino, nothing is a given.

Fortunately, Big Top Casino does indeed offer a great mobile experience. Log in via the usual website’s URL and you’ll automatically be redirected to the mobile-optimised website. The team have done a good job at making the casino easy to play on a smaller screen, with buttons enlarged and the menus rejigged to keep things smooth. You can play a selection of slot and bingo games and the response times are fairly good, although you’ll have to wait a few seconds for the website to boot up when you first load the URL. 

Online and Phone Support

One area which has little room for improvement here is the customer support. With such questionable promotional terms, you may think the casino would want to shy away from too much contact with disgruntled players. But this is not the case.

It’s easy to get in touch via the ‘Help’ tab. Players can contact the support staff via email, live chat or even over the UK-based phone number. There’s even a meaty FAQ section which helps customers figure things out for themselves if they don’t feel like contacting support. 

Credit Card Issues

Deposits and withdrawals can only be made in GBP, but there’s a decent choice of methods available. Players can make a deposit using their credit card, but the website specifically warns that many credit card payments to the site are rejected.

Instead, players can make a deposit using PayPal or Prepaid. Strangely, Neteller and PaySafe Card are listed in the footer of the website but appear to have been removed as options.

Minimum deposits are reasonable and shouldn’t prove a barrier for most players. When making a withdrawal, you’ll have to use the same method you last used to make a deposit. The casino has a 24-hour ending period before withdrawals are processed, but after that the process is in line with most casinos. 

A Shaky Performance

Although there are some promising aspects here, such as the excellent customer support, there are some serious red flags that make this casino a questionable destination for players. We’ve mentioned them already, but the Bonus Bucks are just too misleading to get our stamp of approval. Players expect to face some wagering requirements when unlocking a bonus, but this is a bridge too far.

On top of that, scrolling through games one by one is not an ideal user experience. There’s plenty of room for improvement at Big Top Casino.

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